Please read these FAQs before contacting us. You may well find your answer here.

Frequently Asked Questions

What are the delivery charges for orders from the Online shop?

The delivery charges depend on the weight and size of the ordered product package as well as the location of the delivery address. During the checkout process, it will be calculated. Some items may have a flat rate and others may be sent with “free shipping.” All this you would know during the checkout process and before you submit your order and payment.

Which payment methods are accepted in the Online shop?

We are currently accepting bank transfer and bank deposits only. We will soon be offering more methods of payment. Stay tuned.

How long will delivery take?

Usually it may take 5-8 days to deliver your order after confirmation of payment. However, we would instruct the courier company to deliver next day for the fresh farm groceries such as fruits, vegetables etc, but in some cases it may take 1-3 days.

How secure is shopping in the Online shop? Is my data protected?

With us, your data is completely secure. We will never give anyone else your email address or mobile phone number and will only be used to communicate with you for your order and updates. If you have chosen to sign up for our newsletter, you may receive your copy of the newsletter. We do not see or use the credit card, debit card or any other financial instrument data, but is used by other credible third-party payment solution providers (banks, etc.) and the privacy and security of such data are governed by their own privacy policy.

What exactly happens after ordering?

Once your order is complete, we will confirm your payment to our bank account. You will send us the payment transfer or deposit slip with the order number. Once the payment is confirmed, the order process is considered complete and we will pack your items and hand them over to the courier company for delivery to your designated address. Fresh farm groceries are harvested only after the ordering process is complete with the payment to ensure that it is sent out fresh and remains fresh when you receive it in the next day or two.

Do I receive an invoice for my order?

Yes, you’d receive your order number and invoice of your purchased item.

If you still have any question, the answer of which you cannot find in the above FAQ, please feel free to contact us.

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