Who We Are Our website address is: https://sherwah.com. This platform is owned and operated by the Sherwah Group, comprising Sherwah Farm (Pakistan), Sherwah Enterprises, Sherwah Global, and our international sister companies Sherwah Ventures (Malaysia) and Sherwah Jaya Perdana (Indonesia).

What Personal Data We Collect and Why We Collect It

1. Order and Quote Information When you purchase a retail product or use the “Request a Quote” feature for bulk commodities, we collect the following information:

• Name, Billing Address, and Shipping Address.
• Phone Number (vital for logistics coordination).
• Email Address (for sending invoices, quotes, and order updates).

We use this information to:

• Process your order or generate a commercial quotation.
• Coordinate shipping with our logistics partners (couriers or freight forwarders).
• Comply with legal obligations (such as calculating taxes).

2. Contact Forms If you use our contact form or WhatsApp links, we retain the correspondence to answer your inquiries. We do not use these details for marketing unless you explicitly opt-in.

3. Cookies If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

• Shopping Cart: We use cookies to keep track of cart contents while you browse our site.
• Login: If you log in, we will set up several cookies to save your login information and your screen display choices.

Who We Share Your Data With We respect your privacy and do not sell your data to third parties. However, your data may be shared with the following necessary parties to fulfill our service:

• Logistics Providers: We share your Name, Address, and Phone Number with courier services (for retail) or freight forwarders (for bulk) to ensure delivery.
• Internal Group: Data may be shared between our offices in Pakistan, Malaysia, and Indonesia strictly for administrative and trade facilitation purposes.
• Legal Compliance: If required by law, we may share information to comply with valid legal processes or government requests in Pakistan.

How Long We Retain Your Data

• For users that register on our website: We store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Order Records: We keep records of orders and invoices for tax and accounting purposes for the duration required by Pakistani law.

What Rights You Have Over Your Data If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How We Protect Your Data We use industry-standard Secure Socket Layer (SSL) encryption to protect your data during transmission. Our website is hosted on secure servers with regular security monitoring.

Contact Information For any privacy-specific concerns, please contact our administrative office at:

• Email: info@sherwah.com
• Location: Tando Mir Ghulam Muhammad Talpur, off Rafsar Town, Mirpur Khas, Sindh, Pakistan. 69000.