Privacy Policy

Privacy and Confidentiality

Welcome to the Sherwah.com website (the “Site”) operated by Sherwah Enterprises. We respect your privacy and are committed to protecting your personal information. To understand more, please review this Privacy Policy.

1. This Privacy Policy details how we gather, utilize, and, under specific circumstances, disclose your personal information. It also outlines the precautions we have implemented to safeguard your personal information. Furthermore, this Privacy Policy delineates your choices concerning the acquisition, utilization, and disclosure of your personal information. By accessing the Site directly or through another platform, you agree to the procedures described in this Policy.
2. Data security is of utmost importance, and your privacy is a top priority for us. Accordingly, we will exclusively employ your name and any other pertinent information regarding you in adherence to this Privacy Policy. Collection of information will only occur when deemed necessary, and solely if it holds relevance to our interactions with you.
3. Your information will be retained for as long as it is mandated by law or as is pertinent to the purposes for which it was obtained. We will discontinue the retention of your personal data or eliminate means through which the data could be linked to you once holding onto such data ceases to be necessary for the original purposes it was collected for, or when it is no longer essential for any legal or business intent.
4. You have the option to explore the Site without furnishing personal particulars. While visiting the Site, your identity remains undisclosed, and we cannot identify you unless you possess an account on the Site and sign in using your username and password.
5. We gather data on the website to enhance user experience, process orders efficiently, provide requested services, and ensure secure, tailored interactions. This information helps us improve our offerings and communicate effectively. Details on data collection and usage are provided in the next paragraphs under the title “Collection and Use of Personal Information.”
6. Collection and Use of Personal Information

6.1. When placing an order for a product on our website, we may gather a range of information from you.

6.2. We gather, store, and handle your data to facilitate your purchases on the Site, address potential future inquiries, and deliver our services to you. This may involve the collection of personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account information.

Sherwah.com shall collect the following information from you as a buyer:

• Identity data: including your name, gender, profile picture, and date of birth.
• Contact data: such as billing address, delivery address/location, email address, and phone numbers.
• Biometric data: like voice files and face recognition used with our voice search function and facial features while using the Site.
• Billing account information: including bank account details, credit card account details, and payment information (which may also be collected by our affiliates and/or third-party payment service providers).
• Transaction records/data: comprising details about orders, payments, user clicks, and other product and service-related details.
• Technical data: encompassing your Internet protocol (IP) address, login data, browser type, device information, cookies, and other device-related information used to access the Site.
• Profile data: including your username, password, account settings, orders, user research, interests, preferences, feedback, and survey responses.
• Usage data: involving information on your Site usage, products, services, content viewed, access times, and related statistics.
• Location data: applicable when you share your location through photos or videos uploaded to the Site.
• Marketing and communications data: covering your preferences for marketing communications, communication preferences, and chat, email, or call history.
• Additional information: which may be requested for due diligence checks or identity verification (e.g., government-issued identification).

For sellers, Sherwah.com shall collect the following information:

• Identity and contact data: encompassing name, date of birth or incorporation, company details, address, email, and business-related information.
• Account data: including bank account information, credit card details, and payment details may be collected by affiliates and third-party payment service providers.
• Transaction data: details about orders, payments, and other product and service-related information.
• Technical data: such as IP address, login data, browser type, device information, cookies, and other device-related data.
• Profile data: consisting of username, password, orders, interests, preferences, feedback, and survey responses.
• Usage data: information on Site usage, products, services, content viewed, access times, and related statistics.
• Location data: when sharing location via photos or videos uploaded to the Site.
• Marketing and communications data: preferences for marketing communications, communication preferences, and chat, email, or call history.
• Additional information: requested for authentication purposes or as needed if privacy policy or terms of use violations are suspected.

6.3. We will utilize the information you provide to facilitate the processing of your orders and to offer the services and information available on our website that you request in the following ways:

If you are a buyer:

• Processing your product orders:
• Processing orders submitted through the Site.
• Delivering purchased products by potentially sharing your information with third parties (e.g., logistics partners) for delivery purposes.
• Providing updates on the delivery of products.
• Offering customer support for your orders.
• Verifying and conducting payment transactions (credit card payments, bank transfers, offline payments, etc.) related to your payments and/or services used by you, potentially involving transfer of payment information to third parties such as payment service providers.
• Providing services:
• Assisting in your utilization of services or Site access.
• Managing your account.
• Displaying your name, username, or profile on the Site, including reviews.
• Addressing your queries, feedback, claims, or disputes, directly or through third-party service providers.
• Displaying on scoreboards related to campaigns, mobile games, or similar activities on the Site.
• Marketing and advertising:
• Offering information we deem useful or requested by you.
• Sending marketing or promotional material about products and services on the Site periodically.
• Supporting marketing and advertising endeavors.
• Legal and operational purposes:
• Verifying identity for fraud detection.
• Comparing, verifying, and ensuring the accuracy of information with third parties.
• Processing complaints, feedback, or enforcement actions.
• Generating statistics, conducting research, reporting, and record-keeping.
• Storing, hosting, and backing up personal data.
• Preventing, investigating, or addressing violations of Terms of Use, Privacy Policy, fraud, or unlawful activities.
• Conducting due diligence checks.
• Complying with legal and regulatory requirements.
• Taking necessary actions to prevent threats to life, health, or safety.
• Analytics, research, business, and development:
• Understanding user experience on the Site.
• Enhancing page layout/content and customizing them for users.
• Conducting surveys and research on user demographics and behavior.
• Analyzing data, monitoring trends, and furthering product/service development.
• Others:
• Any purposes for which your consent has been obtained.
• Conducting automated decision-making processes aligning with the aforementioned purposes.

For sellers, the utilization of information is tailored towards:

• Providing services:
• Facilitating Site usage.
• Shipping or delivering listed/sold products by sharing information with relevant third parties.
• Addressing queries, feedback, or disputes.
• Verifying documentation, enabling seller onboarding, and facilitating financial transactions.
• Evaluating loan applications or performing credit risk assessments.
• Offering ancillary logistics services.
• Assisting in product returns.
• Marketing and advertising:
• Sending marketing materials about products and services.
• Supporting marketing and advertising operations.
• Legal and operational purposes:
• Generating statistics, conducting research, and record-keeping.
• Preventing or investigating violations, fraud, or unlawful activities.
• Complying with legal requirements.
• Addressing complaints, feedback, and take-down requests.
• Verifying information and identity for fraud detection.
• Analytics, research, business, and development:
• Understanding user experience.
• Enhancing content/pages, customizing for users.
• Conducting surveys and research on user behavior.
• Analyzing data, monitoring trends, and product/service development.
• Others:
• Any purposes for which your consent has been obtained.
• Conducting automated decision-making processes aligning with the aforementioned purposes.

6.4. Additionally, we will utilize the information you provide to:

• Administer your account with us.
• Verify and conduct financial transactions regarding your payments.
• Monitor the download activities on our website.
• Enhance the layout and content of our website pages, tailoring them for users.
• Identify visitors on our website.
• Conduct demographic research on our users.
• Send you information we believe you will find valuable or have specifically requested from us, including details about our products and services, as long as you haven’t objected to being contacted for these purposes.

6.5. Upon receiving your consent, we may reach out to you via email to provide information about other products and services. You have the option to unsubscribe from marketing communications at any time through the mobile application settings or by using the unsubscribe feature within the marketing materials. Your contact information may also be utilized to send newsletters from us and our affiliated companies. If you wish to opt out of receiving any marketing communications, you can do so at any time.

6.6. We may share your name and address with a third party (such as couriers or suppliers) to facilitate the delivery of the product to you. It is essential that you provide accurate and non-misleading information on the Site and keep it up to date. You are responsible for informing us of any changes to your personal data or if you believe the information we have is inaccurate, incomplete, misleading, or outdated. You can update your personal data at any time by accessing your account on the Site.

6.7. We store your order details for security purposes but are unable to retrieve them directly. However, you can access this information by logging into your account on the Site. Through your account, you can view completed orders, open orders, those ready for dispatch, manage address details, bank details (for refunds), and subscriptions to newsletters. It is important to keep your personal access data confidential and not share it with unauthorized parties. We cannot be held responsible for password misuse unless the fault lies with us.

7. Additional ways we may utilize your Personal Information

7.1. Your personal information may be utilized for opinion and market research purposes. Your information will be kept anonymous and solely used for statistical analysis. You have the option to opt out at any time. Responses to surveys or polls will not be shared with third parties. Providing your email address is only required for participation in competitions. Survey responses are stored separately from your email address.

7.2. We may also send you information about our site, other websites, products, sales promotions, newsletters, and related content from our group companies or business partners. If you wish to opt out from receiving any of this additional information outlined in this section, please click the ‘unsubscribe’ link provided in any email you receive from us. Upon receiving your request, we will stop sending you the specified information within 7 working days (excluding Sundays and public holidays). If your preference is unclear, we will reach out to you for clarification.

7.3. We may anonymize data regarding Site users for different purposes, such as determining user locations, analyzing Site usage, or tracking engagement with specific aspects of the Site or email links for registered users. This anonymized data may be shared with third parties like publishers. Importantly, this anonymized data will not be able to personally identify you.

8. Competitions and contests

8.1. In contests, we utilize data to notify winners and promote our offers. Specific details can be found in the participation terms for each competition, where applicable.

9. External (third) Parties and Hyperlinks

9.1. We may share your information with other companies within our group. Additionally, we might disclose your details to our agents and subcontractors to aid us in implementing the data uses stated in our Privacy Policy. This could involve utilizing third parties to facilitate product deliveries, manage payments, analyze data, and support us in marketing or customer service operations. Information may also be exchanged with third parties for fraud prevention and credit risk mitigation purposes.

9.2. We may share or authorize the sharing of your personal data with, or transfer it to, third parties and our affiliates for the purposes mentioned above. These external parties and affiliates may be situated within or outside your jurisdiction and can include, but are not restricted to:

• Service providers (like agents, vendors, contractors, affiliates, and partners) in various areas such as payment services, logistics and shipping, marketing, data analytics, market research, customer service, social media, surveys, installation services, information technology, and website hosting.
• Their service providers and affiliated companies.
• Other users of the Site.

9.3. If we sell our business or a portion of it, we may transfer our databases containing your personal information, provided that we adhere to the requirements of applicable data protection laws when disclosing your data. Apart from what is outlined in this Privacy Policy, we will NOT sell or disclose your personal data to third parties without your prior consent unless it is necessary as specified in this Privacy Policy or mandated by law. The Site may feature advertisements or affiliate links from third parties and links to other websites or frames of other sites. Please note that we are not accountable for the privacy practices or content of these third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. It is recommended that you review the applicable privacy policies of these websites to understand how they handle any information they may gather from you.

9.4. When sharing your personal data with third parties, we make every effort to ensure that these third parties and our affiliates maintain the security of your personal information to prevent unauthorized access, collection, disclosure, processing, or similar risks. They are expected to retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy.

9.5. We may transfer or authorize the transfer of your personal data to other countries for the purposes outlined in this Privacy Policy. However, any transfer of your personal data to other countries will only occur if it complies with relevant laws and the provisions detailed in this Privacy Policy.

9.6. We may disclose your personal data to our third-party service providers or affiliates (for example, payment service providers) for them to offer services beyond those related to your Site usage. Your usage of the services provided by these third-party service providers or our affiliates will be governed by the terms and conditions agreed upon between you and the respective third party or affiliate. Should you accept the service offering, the handling of your data (including personal data and any shared data from our end to these entities) will adhere to the privacy policy of the third-party service provider or affiliate, who serves as the data controller. Any inquiries or complaints regarding your acceptance or usage of these services should be directed to the entity specified in the relevant privacy policy.

9.7. Your data is stored on web hosting servers provided by third parties, and the safeguarding of this data is subject to their respective privacy policies.

10. Cookies

10.1 We or our authorized service providers may utilize cookies, web beacons, and similar technologies while you interact with the Site.

10.2. Accepting cookies is not mandatory for browsing the Site. Nonetheless, it’s essential to note that activating cookies is necessary to utilize features like the ‘basket’ function for making orders on the Site. Cookies, which are small text files containing letters and numbers, are stored in your browser or device memory when you visit a website or view a message. They aid in recognizing a specific device or browser. Web beacons, on the other hand, are small graphic images that might appear on the Site to track user engagement so we can better understand your preferences and interests.

Cookies, specifically text files that identify your computer as a unique user to our server, are stored by your Internet browser on your device’s hard drive. They help recognize your Internet Protocol (IP) address, saving time while browsing or logging onto the Site. Our use of cookies is solely for facilitating your experience on the Site, such as remembering your identity when modifying your shopping cart without the need to re-enter your email address. Cookies are not utilized to obtain or derive any other information about you, like targeted advertising. However, some cookies are essential for core functionality, such as adding items to your shopping cart. Therefore, altering or deleting cookies can impact the available functionalities on the Site.

While your browser settings can be adjusted to decline cookies, doing so may limit your Site experience. Rest assured that our cookie usage doesn’t contain personal or confidential information and is devoid of viruses. For further information on cookies, you can visit the all-about-cookies website.

10.3. This website employs Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics utilizes cookies, which are text files stored on your computer, to analyze how users interact with the site. The information generated by these cookies about your website usage (including your IP address) will be sent to and stored by Google on servers. Google will utilize this information to assess your website usage, create reports on website activity for site operators, and offer other services related to website activity and internet usage. Google may share this data with third parties if required by law or if these third parties process the information on Google’s behalf. Your IP address will not be linked with other data held by Google. You can reject cookie usage by adjusting your browser settings, but please be aware that disabling cookies may limit your access to the website’s full functionality. By using this website, you agree to Google processing data about you in the manner and for the purposes described above.

11. Security

11.1. We have implemented suitable technical and security measures to safeguard your information from unauthorized access, accidental loss, destruction, or damage. When gathering data via the Site, we do so on a secure server, protected by firewalls, etc. As part of our security protocols, there may be instances where we request proof of identity before disclosing personal information to you. It is your responsibility to guard against unauthorized access to your password and computer.

11.2. You should be aware that no method of transmission over the Internet or electronic storage is entirely secure. While we cannot provide a guarantee of security, we make every effort to protect your information by continually assessing and enhancing our information security measures.

12. Your Data Rights

12.1. Exercising Your Data Rights

If you have concerns regarding your data, you have the right to request access to the personal data we hold or process about you. You can also ask us to rectify any inaccuracies in your data free of charge. Additionally, you retain the right to request that we cease using your personal data for direct marketing purposes at any time.

Subject to applicable data protection laws, we may charge a reasonable administrative fee for retrieving your personal data records. Should a fee be applicable, we will notify you in advance.

You are permitted to withdraw your consent for the ongoing use, disclosure, storage, and processing of your personal data by reaching out to our customer services, within the constraints of relevant laws and regulations. It’s important to understand that withdrawing your consent for the aforementioned purposes or exercising your other data rights under local laws might impact our ability to provide services or fulfill contracts with you. In such cases, we will not be liable for any disruption of services, with our legal rights and remedies reserved.

Furthermore, you have the right to request the deletion of your data. To initiate the data deletion process, you can complete the Account Deactivation/Deletion Request Form or send an email to support@sherwah.net. Upon receipt of your request, we follow an internal protocol to securely delete your data within the following fifteen (15) working days. Verification will be conducted, and your account will be deleted after confirming all necessary procedures.

13. Children’s / Minor’s Data

13.1. We do not sell products to minors, defined as individuals under the age of 18, on the Site nor do we purposely collect any personal data pertaining to minors. By using the Site, you affirm and guarantee that you are above the age of 18 and have the capacity to comprehend and agree to the conditions of this Privacy Policy.

13.2. In the event that you permit a minor to access the Site and make purchases using your account, you provide consent to the processing of the minor’s personal data and agree to abide by this Privacy Policy, assuming responsibility for their actions.

13.2. We are not liable for any unauthorized use of your account on the Site by yourself, individuals acting on your behalf, or unauthorized users. It is your duty to make informed choices about Site usage and implement appropriate measures to prevent misuse of the Site.

Important Notice to All Users

By accessing, browsing, or using Sherwah.com in any capacity, you acknowledge and confirm your acceptance of and compliance with the terms and conditions outlined throughout our website. This includes, but is not limited to, our Privacy Policy, Return and Refund Policy, disclaimers, and any other legal notices and conditions that govern your use of Sherwah.com.

Please Read Carefully: Before engaging with our website—whether as a buyer, seller, or in any other capacity—it is imperative that you thoroughly review and understand all relevant policies and terms under which Sherwah.com operates. These documents serve as a binding agreement between you and Sherwah.com, outlining your rights, responsibilities, and the regulations that ensure a fair, safe, and trustworthy online marketplace for everyone involved.

Should you find yourself in disagreement with any part of these policies or terms, we respectfully ask that you refrain from using Sherwah.com. Continuing to use this website subsequent to your acknowledgment of this notice will be interpreted as your explicit consent to all stipulated guidelines, terms, and conditions.

Our policies are crafted with the intention to:

• Protect the privacy and security of our users
• Define clear guidelines for buying and selling on our platform
• Ensure a mutually beneficial environment for all parties involved

Comprehensive Coverage: This notice and the corresponding policies are designed to encapsulate a broad spectrum of considerations—ranging from operational protocols to legal liabilities—to safeguard the interests of our users as well as the owners and operators of Sherwah.com. We undertake regular reviews and updates of our policies to align with evolving legal standards and best practices in the e-commerce domain.

Your Responsibility: As a user of Sherwah.com, it is your responsibility to stay informed about our policies and any changes thereto. Your continued use of the website after any revisions or updates signifies your agreement to the new terms.

Conclusion: Our overarching aim is to foster a secure, reliable, and accommodating platform for all users. By adhering to these terms and engaging with the community respectfully, we collectively contribute to maintaining Sherwah.com as a distinguished marketplace.

Thank you for your attention to these matters and for your continued support of Sherwah.com.