Refund and Returns Policy

Return and Refund Policy for Sherwah.com

Welcome to Sherwah.com, where we connect a diverse array of vendors and buyers in a vibrant online marketplace. Understanding that our platform hosts numerous stores, each with unique inventories and policies, we emphasize the importance of familiarizing yourself with the return and refund policies of each individual vendor and product before making a purchase. Our goal is to ensure your shopping experience is as informed and seamless as possible.

Please Note: As Sherwah.com is a multivendor platform, the return and refund policies are set and managed by the individual store owners and vendors. Each purchase made on Sherwah.com is a contract directly between you (the buyer) and the vendor. Consequently, Sherwah.com is unable to intervene in disputes that may arise between buyers and sellers regarding returns and refunds.

Key Highlights of Vendor Return and Refund Policies

While specific policies may vary from vendor to vendor, and even product to product, we encourage you to review the following general guidelines commonly upheld across our platform:

Conditions for Returns:

1. Product Condition: The item must be unused, unworn, unwashed, and devoid of any flaws. Fashion items can be tried on for fit but must remain unworn.
2. Inclusion of Original Components: Returned products must include all original tags, user manuals, warranty cards, freebies, and accessories.
3. Packaging: Items must be returned in their original, undamaged manufacturer packaging/box. If the product was delivered in a second layer of seller-specific packaging, it must be returned in that condition, with seller return authorization clearly attached.
   • Important: Do not attach tape or stickers directly to the manufacturer’s packaging.

Preparing for a Return:

• Authorization & Documentation: Before returning an item, ensure you have received return authorization from the seller. Clearly indicate the order number, return tracking number, and any return authorization information provided by the seller on your return package. This step is crucial to prevent any inconvenience or delays in processing your return.

Buyer’s Responsibility:

It is imperative to thoroughly review the return and refund policy for each seller and product before completing your purchase on Sherwah.com. Being well-informed at the outset helps to avoid any misunderstandings or inconveniences should you decide to return a product or request a refund.

Conclusion:

We value your patronage and aim to foster a fair, transparent, and enjoyable shopping experience on Sherwah.com. By emphasizing the importance of understanding vendor-specific return and refund policies, we hope to help you make informed purchasing decisions. Should you have any concerns or questions about a vendor’s policies, we encourage direct communication with the vendor through the contact options provided on their store page.

Thank you for choosing Sherwah.com – where diversity and choice meet convenience and trust.

Important Notice to All Users

By accessing, browsing, or using Sherwah.com in any capacity, you acknowledge and confirm your acceptance of and compliance with the terms and conditions outlined throughout our website. This includes, but is not limited to, our Privacy Policy, Return and Refund Policy, disclaimers, and any other legal notices and conditions that govern your use of Sherwah.com.

Please Read Carefully: Before engaging with our website—whether as a buyer, seller, or in any other capacity—it is imperative that you thoroughly review and understand all relevant policies and terms under which Sherwah.com operates. These documents serve as a binding agreement between you and Sherwah.com, outlining your rights, responsibilities, and the regulations that ensure a fair, safe, and trustworthy online marketplace for everyone involved.

Should you find yourself in disagreement with any part of these policies or terms, we respectfully ask that you refrain from using Sherwah.com. Continuing to use this website subsequent to your acknowledgment of this notice will be interpreted as your explicit consent to all stipulated guidelines, terms, and conditions.

Our policies are crafted with the intention to:

• Protect the privacy and security of our users
• Define clear guidelines for buying and selling on our platform
• Ensure a mutually beneficial environment for all parties involved

Comprehensive Coverage: This notice and the corresponding policies are designed to encapsulate a broad spectrum of considerations—ranging from operational protocols to legal liabilities—to safeguard the interests of our users as well as the owners and operators of Sherwah.com. We undertake regular reviews and updates of our policies to align with evolving legal standards and best practices in the e-commerce domain.

Your Responsibility: As a user of Sherwah.com, it is your responsibility to stay informed about our policies and any changes thereto. Your continued use of the website after any revisions or updates signifies your agreement to the new terms.

Conclusion: Our overarching aim is to foster a secure, reliable, and accommodating platform for all users. By adhering to these terms and engaging with the community respectfully, we collectively contribute to maintaining Sherwah.com as a distinguished marketplace.

Thank you for your attention to these matters and for your continued support of Sherwah.com.