Terms and Conditions

By accessing Sherwah.com (“Website”), you accept and agree to be bound by the terms and conditions, privacy policy, and refund policy of this Website. It is crucial that you review these Terms and Conditions attentively prior to navigating Sherwah.com.

1. INTRODUCTION

Welcome to Sherwah.com, also referred to as “we”, “us”, or “Sherwah Enterprises”. We offer a digital marketplace and these terms and conditions outline the rules and guidelines for your access and use of Sherwah.com, along with its related sub-domains, mobile app, services, and tools (the “Website”). By engaging with the Website, you agree to these terms and conditions (including any documents linked herein) and affirm that you comply with them (“User Agreement”). This User Agreement becomes binding from your first use of the Website, which indicates your acceptance of these terms. If you are not willing to be bound by this User Agreement, please refrain from accessing, registering with, or utilizing this Website. The Website is owned and operated by Sherwah Enterprises.

The Website reserves the right to alter, modify, add to, or delete portions of these Terms and Conditions at any moment, without prior notice. Such changes will become effective immediately upon their publication on the Website, without the need for additional notification. You are encouraged to review these Terms and Conditions frequently for any updates. By continuing to use the Website after the publication of modifications to these Terms and Conditions, you are acknowledging and accepting those changes.

2. CONDITIONS OF USE
   

A. YOUR ACCOUNT

To utilize specific services provided by the platform, it may be necessary for you to establish an account with us or supply personal information to finalize the creation of an account. We reserve the right, at our sole and absolute discretion, to deactivate your username and/or password at any time without providing any explanation or prior notice. We will not be liable or responsible for any losses incurred by, resulting from, associated with, or due to such action or deactivation.

You have the obligation to keep your user identification, password, account details, and related private information confidential. You accept this responsibility and agree to ensure the security of your account and its related details at all times, taking all necessary steps to avoid any unauthorized use of your account. Should you suspect that your password has been disclosed to someone else, or if there is a possibility of it being used in an unauthorized manner, you are required to notify us immediately. You acknowledge and agree that any activity on the Site or use of its services, as well as access to private information, data or communications via your account and password, will be considered as having been conducted by you or authorized by you. You are obligated to accept responsibility for any access to the Site and/or usage of its services, whether authorized by you or not. You agree that we have the right (though not the obligation) to take any action or rely on any communication as if it were made or sanctioned by you, and you will be solely responsible and liable for such actions. Additionally, you agree to indemnify us fully against any losses incurred through the use or access of the Site via your account.

It is essential that you maintain accurate and complete details in your account at all times. You are required to promptly update your account information by accessing your account online. If there are details you are unable to update through your account on the Site, kindly notify us through our customer service channels for assistance in making these changes. We retain the right to deny access to the Site, deactivate accounts, delete or modify content without prior notification. At any given time and at our sole discretion, we may request that you update your Personal Data or immediately invalidate your account or associated information without explanation or prior notice. We will not be held liable for any losses incurred or caused by you, directly or indirectly associated with such requests or deactivations. By agreeing to these terms, you commit to changing your password periodically, maintaining the security of your account, and taking responsibility for the confidentiality of your account. You will be accountable for any disclosure or usage of the username and/or password, whether authorized or not.

B. PRIVACY

We encourage you to review our Privacy Policy, which regulates your interactions on the Site. Any personal information or data you provide to us, or that is generated through your use of the Site, will be handled with strict confidentiality in compliance with the Privacy Policy and relevant laws and regulations. If you disagree with the transfer or utilization of your information as outlined in the Privacy Policy, we recommend refraining from using the Site.

C. PLATFORM FOR COMMUNICATION

You acknowledge and agree that the Site functions as an online platform that allows you to purchase products listed at the displayed price from any location and at any time, using a payment method of your preference. It is further understood that we serve solely as a facilitator and do not participate in or regulate any transactions on the Site or on a payment gateway provided by an external service provider. Consequently, the sale of products on the Site constitutes a strictly bilateral agreement between you and the sellers on our platform, while payment transactions involve you, the service provider, and, in the case of electronic card prepayments, your issuing bank. Hence, the payment agreement on the Site remains solely a bilateral contract between you and the designated service provider on our platform.

D. CONTINUED AVAILABILITY OF THE SITE

We are committed to providing you with consistent, uninterrupted, and error-free access to the Site to the best of our ability. Nevertheless, given the inherent nature of the Internet and the Site, we cannot assure constant availability. There may be occasions where your access to the Site is temporarily suspended or limited to accommodate maintenance, repairs, or the implementation of new features or services without advance notice. Our aim is to minimize both the occurrence and duration of any such interruptions or restrictions.

The Site may be intentionally taken offline at our sole discretion without the need for justification. By agreeing to these terms and conditions, you express your acceptance of this provision. Additionally, the Site may experience malfunctions, cease operation, or be temporarily offline due to force majeure events.

E. LICENSE TO ACCESS THE SITE

By accessing the Site, you affirm that you are capable of entering into legally binding contracts and hereby certify that you are at least 18 years old or accessing the Site under the guidance of a parent or legal guardian. We provide you with a non-transferable, revocable, and non-exclusive license to utilize the Site solely in accordance with the Terms and Conditions outlined herein, specifically for the purpose of purchasing personal items and services listed for sale. Commercial use or utilization on behalf of third parties is strictly prohibited unless explicitly authorized by us in advance. If you are registering as a business entity, you warrant that you possess the necessary authority to bind that entity to this User Agreement and that both you and the business entity will comply with all relevant laws pertaining to online commerce. Each individual or business entity is limited to a single membership registration on the Site. Violation of these Terms and Conditions will lead to immediate termination of the license granted in this section without any prior notification.

The content presented on this Site is intended solely for informational purposes. Product descriptions, including prices, stock availability, features, add-ons, and any other details provided on this Site, are the responsibility of the respective vendors and may not be entirely accurate or guaranteed by us. Any submissions or opinions expressed on this Site represent the views of the individuals posting such content and may not necessarily align with our own opinions.

We provide you with a restricted license to access and utilize this Site for personal purposes only, without the authority to download (with the exception of page caching) or alter the Site or any part of it. This license specifically excludes any resale or commercial exploitation of this Site or its contents; the gathering and use of product listings, descriptions, or prices; any alteration or modification of this Site or its contents; the downloading or copying of account information for the advantage of another seller; or any employment of data mining, robots, or analogous data collection and extraction tools.

The Site, or any section of it (comprising but not restricted to copyrighted material, trademarks, or other proprietary information), cannot be replicated, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for commercial purposes without our explicit written consent, as applicable.

You are prohibited from framing or employing framing techniques to enclose any trademark, logo, or other proprietary information (comprising images, text, page layout, or form) without our explicit written consent. Additionally, you are not allowed to use any meta tags or any other text incorporating our name or trademark without our express written consent, where applicable. Unauthorized use will lead to the immediate termination of the permission or license granted by us to you for accessing the Site, with no prior notification. You are also restricted from using our logo, proprietary graphics, or trademarks as part of an external link for commercial or other purposes without our explicit written consent, as applicable.

By agreeing to these terms, you commit to refraining from engaging in the restricted activities outlined within this section. Any participation in these activities will prompt the immediate cancellation of your account, services, reviews, orders, or any ongoing incomplete transactions with us. In severe instances, such activities may also lead to legal action being taken.

Failure to adhere to the Terms and Conditions outlined herein, as well as any other guidelines and policies pertaining to the use of the Site, may result in repercussions or consequences as specified on the Site at all times.

It is forbidden to:

• Impersonate any individual or entity or falsely claim or misrepresent your association with any individual or entity.
• Utilize the Site for illegal activities.
• Try to gain unauthorized access to or disrupt other computer systems or networks linked to the Platform or Services.
• Disrupt another individual’s ability to use and enjoy the Site.
• Post, endorse, or transmit any prohibited materials, as identified as illegal by The Islamic Republic of Pakistan.
• Utilize or upload any software or material suspected of containing viruses, damaging components, malicious code, or harmful components that could affect the Site’s data, impair or damage another Customer’s computer or mobile device, or interfere with the Site’s operation.
• Operate the Site in a manner that does not conform to acceptable use policies of connected computer networks, applicable Internet standards, and any other relevant laws.

F. YOUR CONDUCT

You must refrain from using the website in a manner that may cause, or is likely to cause, interruption, damage, or impairment to the Site or its access. Conducting activities that could potentially harm the Site, its employees, officers, representatives, stakeholders, or any other related party by causing interruption, damage, or impairment is strictly prohibited. It is crucial to acknowledge that you are accountable for all electronic communications and content transmitted from your computer. The Site is to be utilized solely for lawful purposes. You are explicitly forbidden from engaging in the following activities:

• Using the Site for fraudulent purposes, or in connection with criminal offenses or other unlawful activities.
• Sending, using, or reusing materials that are not your own, illegal, offensive, deceptive, misleading, abusive, indecent, harassing, defamatory, libelous, obscene, pornographic, or menacing; violate copyright, trademark, confidentiality, privacy, or any other proprietary rights; or are injurious to third parties.
• Utilizing the Site for illegal purposes or to promote illegal activities.
• Creating annoyance, inconvenience, or needless anxiety for others.
• Using the Site for any purposes contrary to its intended use by us.

G. YOUR SUBMISSION

Any content you submit to the Site or provide to us, including but not limited to questions, reviews, comments, and suggestions (collectively, “Submissions”), will become our exclusive property and will not be returned to you. Along with the rights associated with any Submission, by posting comments or reviews on the Site, you also authorize us to use the name you provide in connection with such content. It is imperative that you refrain from using a fake email address, pretending to be someone else, or misleading us or third parties regarding the source of any Submissions. While we reserve the right to remove or modify any Submissions without prior notice, this action will be taken according to our discretion and legal obligations.

H. CLAIMS AGAINST OBJECTIONABLE CONTENT

As we showcase a multitude of products for sale from various sellers on the Site, along with hosting numerous comments on listings, it is unfeasible for us to monitor each product’s content or every comment displayed. Hence, we operate on a “claim, review, and takedown” basis. If you deem any content on the Site to be illegal, offensive, deceptive, abusive, indecent, defamatory, obscene, harmful to minors, or otherwise objectionable (“objectionable content”), please promptly alert us by reaching out to support@sherwah.net. We are committed to promptly investigating and removing any valid objectionable content reported within a reasonable timeframe.

When reporting objectionable content, kindly provide your name, address, contact information, and all pertinent details of the claim, including the name of the offending party, instances of objection, proof of objection, and any other relevant information. It is imperative to include comprehensive details in your claim, as incomplete information may invalidate your claim for legal purposes.

I. CLAIMS AGAINST INFRINGING CONTENT

We value and respect the intellectual property rights of others. If you believe that your intellectual property rights have been violated, please contact us at support@sherwah.net, and we will dedicate all reasonable efforts to address your concerns promptly. When submitting a claim, please ensure to include your name, address, contact information, along with detailed information such as the name of the infringing party, instances of infringement, and proof of infringement. Incomplete details may render your claim invalid for legal purposes. Providing false or misleading information could result in legal consequences.

It’s important to note that violations of exclusive distribution or resale agreements, though significant, do not constitute intellectual property rights infringement. The enforcement of such agreements is primarily a matter between the manufacturer, distributor, and reseller. Therefore, we are unable to intervene in these matters. While we are unable to offer legal advice or disclose private information, we recommend consulting with a legal professional for any inquiries or concerns regarding your rights.

J. TRADEMARKS AND COPYRIGHTS

Sherwah.com, Sherwah logo, Sherwah Farm logo, Sherwah, Sherwah Organics, Sherwah Enterprises, Sherwah Ventures, and other marks displayed on our Site are trademarks or registered trademarks within the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts, and service names are unique trademarks or trade dress and should not be used in connection with any product or service that does not pertain to us. It should not be utilized in a manner that might cause customer confusion or discredit our brand. Any other trademarks visible on this Site belong to their respective owners, who may or may not be affiliated, connected to, or sponsored by us.

All intellectual property rights, whether registered or unregistered, associated with the Site, information content, and website design (comprising text, graphics, software, photos, video, music, sound, selection and arrangement, software compilations, underlying source code) shall remain our exclusive property. The entire content of the Site is protected under Pakistani copyright laws and international conventions as a collective work. All rights are reserved.

K. DISCLAIMER

You accept that you are accessing the services on the Site and engaging in transactions at your own risk, employing your judgment before initiating any transactions through the Site. We do not hold liability for any actions or inactions of sellers or any breaches of conditions, representations, or warranties by sellers or manufacturers of products. We explicitly disclaim any responsibility and liability in this context and will not intervene in disputes between you, sellers, or manufacturers.

Moreover, we disclaim any warranties or representations concerning the quality, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a specific purpose, or legality of the products listed on the Site. The Site, its content, information, software, products, services, and related graphics are provided as is, without any warranty. We do not endorse the sale or purchase of any products on the Site, nor do we hold any rights, title, or interest in the products offered. We bear no obligations or liabilities regarding transactions on the Site.

We will not be held accountable for the actions or inactions of any other service providers listed on our Site, including but not limited to payment providers, installment offerings, warranty services, and others.

L. INDEMNITY

You agree to indemnify and hold harmless Sherwah Enterprises, its affiliates, subsidiaries, and their respective officers, directors, agents, and employees, from any claims, demands, actions, including reasonable attorney’s fees, brought forth by any third party or penalties imposed due to your violation of these Terms and Conditions or any associated documents, or your infringement of any laws, regulations, or the rights of a third party.

By accepting this, you explicitly release Sherwah Enterprises, its affiliates, officers, and representatives from any costs, damages, liabilities, or other consequences resulting from the actions or inactions of sellers or other service providers. You waive any claims or demands that you may have in this regard under any laws, contracts, or otherwise.

M. THIRD PARTY BUSINESSES

Other than Sherwah and its affiliates, various parties may operate stores, offer services, or sell product lines on the Site. This includes businesses and individuals offering products via Marketplace. Furthermore, we provide links to the websites of affiliated companies and other businesses. We do not undertake the examination or assessment of these businesses or individuals, and we do not endorse or guarantee their offerings or website content. Sherwah Enterprises disclaims any responsibility or liability for the actions, products, or content of these third parties.

In your transactions, you can identify third-party involvement by reviewing your transactions carefully, and we may share customer information regarding those transactions with the third party. We advise you to thoroughly review the privacy statements and terms and conditions of these third-party businesses.

N. COMMUNICATING WITH US

When you visit the Site or send emails to us, your communication is electronic. It’s mandatory to provide a valid phone number when placing orders. We may reach out to you via email, SMS, phone calls, notices on the Site, or any other chosen mode of communication. By using the website or placing an order, you agree to receive various communications from us, including transactional, promotional, or commercial messages. You consent to treat all communications with equal importance.

Our Buyer-Seller Interaction Policy sets guidelines for sellers when engaging with customers on the Question & Answer Section, Instant Messenger, and Product Review Platform on our site. We monitor these communications and reserve the right to take action in case of any policy violations.

O. LOSSES

We shall not be held accountable for any business or personal losses (such as loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by both parties at the initiation of your use of the Site.

P. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We retain the right to modify the Site, its policies, these terms and conditions, and any other publicly displayed terms or service promises at our discretion. Your usage of the Site is subject to the policies and terms and conditions that are in effect at the time of your use, except in cases where a change is necessitated by law or government regulation (in which case the change will apply to previously placed orders). If any of these conditions is found to be invalid, void, or unenforceable for any reason, that specific condition will be considered separate and will not impact the validity and enforceability of the remaining conditions.

Q. EVENTS BEYOND OUR CONTROL

We cannot be held liable for any delays or failures to meet our obligations under these conditions if such delays or failures result from factors beyond our control. This provision does not affect your statutory rights.

R. WAIVER

You acknowledge that we are a private commercial entity and hold the right to conduct business as we see fit to attain our objectives. You also acknowledge that if you violate the conditions outlined on our Site and we do not take immediate action, we retain the right to enforce our rights and remedies in any future instances where these conditions are breached.

S. TERMINATION

In addition to other legal or equitable remedies, we reserve the right to immediately terminate the Terms and Conditions or revoke any or all rights granted under them without prior notice to you. Upon termination of this Agreement, you must cease all access to and use of the Site. We may also revoke all passwords and account identifications issued to you, denying your access to the Site either in part or entirely. Any termination of this agreement does not impact the prior rights and obligations of the parties. The Site shall not be held liable to you or any other party for any such suspension or termination. If you are dissatisfied with the Site or its terms, conditions, rules, policies, guidelines, or practices, your sole recourse is to discontinue using the Site.

T. GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and interpreted in accordance with the laws of The Islamic Republic of Pakistan. Both parties agree to submit exclusively to the jurisdiction of the courts in Karachi, Pakistan.

For vendors or fulfillment centers located with registered businesses outside Pakistan, the laws of the country where they are physically situated will be applicable.

U. CONTACT US

You can contact us at: support@sherwah.net.

V. OUR SOFTWARE

Our software at Sherwah.com comprises any software, including updates or upgrades, along with related documentation that we make accessible to you for use in connection with the platform (referred to as the “Software”).

You are permitted to use the software strictly for the purpose of enjoying our services in line with the Terms and Conditions on the Site. It is prohibited to integrate any part of the Software into your programs, combine any part with your programs, transfer it for use with another service, or engage in selling, renting, leasing, lending, distributing, or sub-licensing the Software either wholly or partially. The Software must not be used for any unlawful purpose. We retain the right to cease service provision and terminate your Software usage rights at any point. Failure to comply with the Terms and Conditions listed on the Site will result in an automatic termination of your Software usage rights. Additional third-party terms within the Site or provided in related documentation may apply and will govern the Software use if they conflict with these Terms and Conditions. All software utilized within our services is owned by us, our affiliates, or our software suppliers and is safeguarded by Pakistani laws, including relevant copyright laws.

While using Sherwah.com, you may also engage with services from third parties, such as wireless carriers or mobile platform providers. Your utilization of these services could be subject to the separate policies, terms of use, and fees of these third-party entities.

It is expressly prohibited for you, or anyone under your authorization, to alter, decompile, reverse engineer, tamper with, or create derivative works from our software, either in part or as a whole.

To ensure the Software stays current, we may provide automatic or manual updates at any time without prior notice.

3. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)

Please carefully review the following terms before making a purchase from any sellers on Sherwah.com, operated by Sherwah Enterprises. By placing an order, you agree to these terms and conditions, establishing a contract between you as the customer and the sellers.

A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE

Terms and Conditions Pertaining to the Sale of Products or Services on Sherwah.com

B. THE AGREEMENT

Your purchase order serves as a legal offer to the seller on Sherwah.com to acquire the displayed product or service. Any notifications received before the dispatch of your order simply confirm the details provided, not the order itself. Acceptance of your order occurs upon dispatch. If dispatched in multiple packages, you may receive separate confirmations. While we estimate processing times, we cannot guarantee precision due to third-party involvement. We endeavor to meet the estimated timeline.

All terms such as price, shipping, payment methods, delivery details, warranties, and after-sales services are agreed upon solely between you and the sellers. Sherwah Enterprises does not interfere in these terms. Sellers reserve the right to cancel orders before dispatch, with timely notification and refunds for any prepayments made. Orders are for personal use, not for resale.

Sherwah.com may cancel orders that exceed typical individual consumption limits, determined at our discretion. You can cancel your order before dispatch at no extra cost. Products are offered in quantities suitable for household needs.

C. PRODUCT RETURNS

Please refer to the vendor’s Returns Policy for specific guidelines.

For information on returning a product, including procedures and timelines, kindly contact the seller directly. Sherwah.com does not oversee returns, as this process is solely between the seller and the buyer.

D. PRICING, PRODUCT AVAILABILITY AND ORDER PROCESSING

All prices on Sherwah.com are listed in Rupees (unless from fulfillment centers located outside Pakistan) and include GST as defined by the selling vendor. Prices in your Shopping Cart reflect the most recent price from the product detail page, which may have changed since adding the item to your cart. Adding an item to your cart does not guarantee the initial price displayed.

We do not offer price matching for products sold by vendors on our site or elsewhere.

While we aim for accuracy, pricing errors may occur, including mistakes from vendors. In such instances, we reserve the right to reject or cancel orders. If an item is incorrectly priced, we may contact you for guidance or cancel the order, providing a refund as per our policies.

Product availability details are found on each product page, and dispatch estimates are estimates, not guarantees. You will be informed if any ordered products are unavailable during processing.

Orders may be declined for various reasons, and we retain the right to cancel orders at any time. Additional verifications like phone number or address may be required before order acceptance.

To prevent fraud, we may validate payment and personal information, such as identity, residence, or banking details. Neglecting these verification requests may lead to order cancellation. We reserve the right to cancel orders suspected of fraudulent activities without prior notice.

Refund Voucher:

• The refund voucher can be used on Sherwah.com as full or partial payment for products within the specified timeframe.
• The voucher cannot be utilized from a different account.
• Vouchers that have expired are not replaceable.

Promotional Vouchers:

• Each promotional voucher (App voucher and New customer voucher) is valid for a single use per customer. It is considered illegal to use it multiple times by changing identities.
• Promotional vouchers are non-refundable, cannot be exchanged for cash (in full or part), and are valid for a single transaction only.
• Promotional vouchers may not be valid during sales or in conjunction with other special promotions.
• The voucher will only work if the minimum purchase amount and other specified conditions are met.
• We reserve the right to modify or end the operation of any voucher at any time without prior notice.
• Sherwah.com is not liable for any financial loss if a voucher is refused, canceled, or withdrawn, or if a customer cannot use it for any reason.
• Vouchers are not replaceable if they have expired.

Security and Fraud:

• By using a voucher, you confirm to Sherwah.com that you are the authorized recipient and are using it in good faith.
• If you attempt to use a voucher to obtain unauthorized discounts, it may result in a civil or criminal offense.
• If we suspect unlawful or illegal use of a voucher, we may reject or cancel the voucher/order without liability. We reserve the right to take further action as necessary in such cases.

E. RESALE OF SHERWAH.COM PRODUCTS

The resale of Sherwah.com retail products (quantities less than 10, or as specified) for business purposes is strictly prohibited. Legal action may be pursued against unauthorized individuals involved in such activities. Nevertheless, products bought in bulk from sellers offering bulk products can be resold.

F. TAXES

You are accountable for handling all fees, expenses, and charges linked to buying products from Sherwah.com. By accepting this, you also consent to assume any relevant taxes according to current regulations.

For items dispatched from outside Pakistan by stores or fulfillment centers situated abroad, you might be liable to pay customs duties and other government-imposed taxes along with associated fees. These extra expenses will be the responsibility of the purchaser and not the seller.

G. COMMUNICATING WITH US

By visiting the Sherwah.com website or sending emails to us, you are engaging in electronic communication with us. You will need to provide a valid phone number when making a purchase on our platform. We may contact you via email, SMS, phone calls, or by posting notifications on the website, or utilizing any other communication method we deem appropriate. For contractual purposes, you agree to receive various communications (including transactional, promotional, or commercial messages) from us regarding your website usage or order placement, and you commit to treating all forms of communication with equal significance.

H. LOSSES

Sherwah Enterprises will not be liable for any business or personal losses, including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure. Additionally, we will not be liable for any other indirect or consequential losses that were not reasonably foreseeable by both parties when you began using the Sherwah.com website.

I. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

Sherwah Enterprises reserves the right to modify the Sherwah.com website, its policies, the terms and conditions, and any other publicly displayed conditions or service commitments at any time. You agree to adhere to the policies and terms in effect at the time of your website usage, unless required otherwise by law or government authority (in which case it will apply to previously placed orders). If any condition is considered invalid, void, or unenforceable for any reason, it will be considered separable and will not impact the validity and enforceability of the remaining conditions.

J. EVENTS BEYOND OUR CONTROL

Sherwah Enterprises shall not be liable for any delay or inability to fulfill our obligations under these terms and conditions if such delay or failure is due to reasons beyond our reasonable control. This provision does not impact your statutory rights.

K. WAIVER

You acknowledge that Sherwah Enterprises is a private commercial entity and reserves the right to conduct business to achieve our objectives as deemed suitable. In the event of a breach of the conditions on our website where no action is taken, we retain the right to utilize our rights and remedies if such breaches occur in the future.

L. GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. By using our services, you agree to the exclusive jurisdiction of the courts in Mirpur Khas, Sindh, Pakistan.

For stores or fulfillment centers located outside Pakistan, the laws of the respective country shall apply to such entities.

H. LIABILITY FOR LOSSES

Sherwah Enterprises shall not be held liable for any losses related to your business or personal dealings, such as loss of profit, income, agreements, expected savings, data, brand value, or unnecessary expenses. Additionally, we are not responsible for any other indirect or consequential damages that were not predictably apparent to both parties at the time you began utilizing Sherwah.com.

I. MODIFICATIONS TO TERMS OR SERVICE CHANGES AND GUARANTEES

Sherwah Enterprises reserves the exclusive right to modify Sherwah.com, including its policies, these terms and conditions, and any other terms or service guarantees displayed publicly, at any given moment. Your usage of the website will be governed by the policies and terms and conditions active at the time of use, except when adjustments to those policies or terms are necessitated by law or governmental decree (in which case, the changes will also cover orders you have previously placed). Should any part of these terms be considered null, void, or for any reason unenforceable, that part will be treated as detachable, not impacting the validity and enforceability of the remaining terms.

J. UNFORESEEN EVENTS

Sherwah Enterprises will not bear responsibility for any delays or failure in fulfilling our obligations under these terms if such delays or failures stem from events beyond our reasonable control. This provision does not infringe upon your statutory rights.

K. WAIVER

By using Sherwah.com, you acknowledge that Sherwah Enterprises operates as a private commercial entity with the freedom to pursue our business goals as we see fit. You furthermore recognize that if there is a breach of the terms laid out on our Site and we do not act upon it, we retain the right to exercise our legal rights and remedies in any future instance where these terms are breached.

L. LEGAL GOVERNANCE AND JURISDICTION

The terms and conditions of Sherwah.com are governed and interpreted in line with the laws of the Islamic Republic of Pakistan. By using the Site, you agree, along with Sherwah Enterprises, to exclusively settle any disputes in the courts located in Karachi.

M. DISCLAIMERS AND LIMITED WARRANTIES

Sherwah Enterprises does not guarantee or represent the specifics (including quality, value, salability, etc.) of any products or services listed for sale on Sherwah.com by third-party sellers. We neither implicitly nor explicitly endorse or support the sale or purchase of any products or services on our Site. Sherwah Enterprises holds no liability for inaccuracies or omissions, whether on its own behalf or that of third parties.

We are not accountable for any failure to perform or for any breach of contract between you and the sellers on our Site. We cannot guarantee the behavior of either the buyers or the sellers engaged in transactions on Sherwah.com. There is no obligation on our part to mediate or resolve disputes or disagreements arising from transactions on our Site.

At no point in any transaction made by you with a third party on our Site does Sherwah Enterprises acquire ownership or hold any rights or claims over the products or services provided by the seller. Thus, we bear no responsibility for any contracts made between you and the sellers. We are not liable for any unsatisfactory or delayed performance of services, or for any harm or delays due to out-of-stock products, unavailable items, or back-ordered goods.

Should there be any mispricing of product(s) or erroneous information due to technical issues, typographical errors, or other reasons, resulting in incorrect publication, you acknowledge that either the seller or Sherwah.com may cancel your order without prior notice or liability. In such cases, any advance payments will be refunded to you in accordance with the relevant refund policy.

Buyer Policy

1. INTRODUCTION

1.1 All users and purchasers on the Sherwah.com Online Platform (“Buyers”) are required to adhere to the conduct guidelines outlined in this Buyer Policy, alongside the Sherwah.com Terms of Use and any other applicable terms and conditions of Sherwah Enterprises, all of which are integrated into this Buyer Policy by reference.

1.2 We are dedicated to cultivating a trustworthy and dependable platform for our community. The Buyer Policy guarantees that the Sherwah.com Online Platform operates in a secure and orderly fashion, aiming to forge a positive shopping experience for all Sherwah.com users.

2. POLICY AND ENFORCEMENT

2.1 Buyers are required to adhere to the rules and regulations outlined in 2.w below.

2.2 In the event of a Buyer’s failure to comply with the regulations, Sherwah.com may take the following actions, with no additional notice or warning:

Suspend, cancel, terminate, block, or reverse any transactions made by the Buyer on the Sherwah.com Online Platform;
Modify or delete relevant messages or content; eliminate any features accessible to the Buyer; and/or restrict or revoke the Buyer’s access to the Sherwah.com Online Platform; and/or Limit, suspend, or terminate the Buyer’s Sherwah.com account.

2.3 The rules specified below are not exhaustive, and Sherwah.com retains the right to implement other enforcement measures, which may involve reporting to regulatory authorities or law enforcement agencies in case of Buyer misconduct.

Rules for Account Registration

1. Avoid creating multiple accounts to exploit incentives or unfairly benefit from promotions, programs, or activities.
2. Do not use fabricated, fraudulent, or compromised details (such as email addresses, contact numbers, delivery addresses, etc.) when registering accounts. Refrain from using information belonging to other users or individuals.
3. Refrain from manipulating device software or website applications by installing unauthorized software to replicate website applications or bypass security features.

Transaction Rules

• All agreements made on the official communication channels of Sherwah.com, or any policies posted thereon, must be upheld.
• Refrain from engaging in any fraudulent activities. For instance:
• Avoid misleading or defrauding Sherwah.com and/or other users of the platform.
• Do not create accounts to conduct fake transactions.
• Ensure that all transactions take place exclusively within Sherwah.com.
• Any transactions initiated from Sherwah.com must be finalized within the Sherwah.com platform.
• Do not participate in offline payments or transactions with fellow users of the Sherwah.com platform. If done, it is at your own risk.
• Avoid enticing other users to partake in offline transactions outside of the Sherwah.com platform. For your safety and to prevent scams, do not entertain requests for offline transactions.
• Refrain from redirecting sales transactions to external platforms or avenues.
• All payments for transactions on Sherwah.com must be processed within the platform.
• Communication and information exchange should occur solely through the official communication channels provided on the Sherwah.com platform.
• Sherwah.com holds no liability for transactions conducted outside the platform.
• Do not furnish false or incomplete shipping addresses, or refuse to accept deliveries. In case of receiving a defective product or an incorrect item, accept the delivery and adhere to the store’s return policy.

Post-Transaction Rules

• Offer genuine feedback regarding products and services.
• Avoid posting false or fabricated reviews, as well as any inappropriate, irrelevant, discriminatory, or threatening content that violates the law.
• Refrain from raising a payment dispute if a refund for the item has already been issued by the seller or your payment service provider.

Important Notice to All Users

By accessing, browsing, or using Sherwah.com in any capacity, you acknowledge and confirm your acceptance of and compliance with the terms and conditions outlined throughout our website. This includes, but is not limited to, our Privacy Policy, Return and Refund Policy, disclaimers, and any other legal notices and conditions that govern your use of Sherwah.com.

Please Read Carefully: Before engaging with our website—whether as a buyer, seller, or in any other capacity—it is imperative that you thoroughly review and understand all relevant policies and terms under which Sherwah.com operates. These documents serve as a binding agreement between you and Sherwah.com, outlining your rights, responsibilities, and the regulations that ensure a fair, safe, and trustworthy online marketplace for everyone involved.

Should you find yourself in disagreement with any part of these policies or terms, we respectfully ask that you refrain from using Sherwah.com. Continuing to use this website subsequent to your acknowledgment of this notice will be interpreted as your explicit consent to all stipulated guidelines, terms, and conditions.

Our policies are crafted with the intention to:

• Protect the privacy and security of our users
• Define clear guidelines for buying and selling on our platform
• Ensure a mutually beneficial environment for all parties involved

Comprehensive Coverage: This notice and the corresponding policies are designed to encapsulate a broad spectrum of considerations—ranging from operational protocols to legal liabilities—to safeguard the interests of our users as well as the owners and operators of Sherwah.com. We undertake regular reviews and updates of our policies to align with evolving legal standards and best practices in the e-commerce domain.

Your Responsibility: As a user of Sherwah.com, it is your responsibility to stay informed about our policies and any changes thereto. Your continued use of the website after any revisions or updates signifies your agreement to the new terms.

Conclusion: Our overarching aim is to foster a secure, reliable, and accommodating platform for all users. By adhering to these terms and engaging with the community respectfully, we collectively contribute to maintaining Sherwah.com as a distinguished marketplace.

Thank you for your attention to these matters and for your continued support of Sherwah.com.