At Malaysia Outlet, we strive to make your shopping experience as seamless as possible. Here are the key details of our shipping policy:
Order Processing: Once payment is confirmed, your items will be processed and shipped within 3-5 working days. You will receive a notification when your order has been dispatched.
Tracking Information: For your convenience, a tracking number will be provided once your order has been shipped. This allows you to monitor the status of your delivery every step of the way.
Shipping Origin: While most of our items are typically shipped from Melaka, please note that there may be exceptions based on product availability and logistics.
Delivery Time: While we strive to deliver your items promptly, please understand that certain remote destinations, such as those in Sabah, Sarawak, Labuan, and other remote areas, may experience longer delivery times due to logistical constraints.
International Shipping: For customers outside Malaysia, international shipping options are available upon request. Please contact our customer service team for more information on shipping costs and delivery times to your location.
We are committed to ensuring your items reach you in a timely manner and will provide all necessary support to make your shipping experience with Malaysia Outlet smooth and efficient. Thank you for choosing us for your lifestyle needs.
Refund Policy
At Malaysia Outlet, we value your satisfaction and aim to provide a pleasant shopping experience. Our refund policy is designed to ensure fairness to both our customers and our business. Please familiarize yourself with the following guidelines regarding refunds:
Eligibility for Refunds: Refunds may only be considered in the following circumstances:
Item stock is unavailable, leading to the inability to fulfill your order.
The wrong item has been shipped, in which case we will promptly arrange for a return and replacement.
Change of Mind: Please note that refunds will not be granted for reasons such as a change of mind, incorrect selection of items, or dislike of the product. We encourage customers to review their orders carefully before confirming their purchase.
Non-Refundable Items: Certain products, such as perishable goods, personal care items, and customized products, are exempt from being refunded unless they are defective or damaged upon arrival.
Refund Timeframe: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe to the original method of payment.
Should you have any questions regarding our refund policy, please do not hesitate to contact our customer service team for further assistance. Thank you for choosing Malaysia Outlet for your lifestyle needs.
Cancellation / Return / Exchange Policy
At Malaysia Outlet, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review ourĀ policy relating to cancellations, returns, and exchanges below:
Cancellation Policy:
Orders can be cancelled within 24 hours of purchase. Once the order has been processed and/or shipped, cancellations will not be possible.
To request a cancellation, please contact our customer service team with your order details promptly.
Return Policy:
Returns are accepted within 7 days of order delivery if the product is faulty, damaged, or if the wrong item is shipped.
We do not accept returns for change of mind or subjective reasons.
Returned items must be in their original packaging, unused, and in the same condition as when you received them.
Exchange Policy:
Exchanges are offered for items that are faulty, damaged, or incorrectly shipped.
To request an exchange, please contact our customer service team within 14 days of order delivery.
Exchange requests will be subject to product availability.
Non-Returnable Items:
Certain products, such as perishable goods, personal care items, and customized products, are non-returnable unless they are deemed faulty or defective upon receipt.
For any queries or assistance regarding cancellations, returns, or exchanges, please reach out to our customer service team. We are here to ensure that your experience with Malaysia Outlet is positive and satisfying. Thank you for choosing us for your shopping needs.